The first thing to check is that your USB cable is capable of data transfer and is not merely a charging cable. Try a different USB cable and see if it resolves the issue. You might also try a different USB port on the computer. These two easy fixes resolve a majority of connectivity issues.
For 32 bit operating systems
The Castle Link installation program usually installs the Castle Link driver with no problem. However, if something happens during the driver installation that prevents driver installation Windows does not give you another chance. The following directions will help you install the Castle Link driver manually.
- Click on Start
- Click Control Panel
- Click on System
- Click on the hardware tab
- Click Device Manager
- Find “Phx link” or “Phoenix link” on the list that comes up and double click on it
- Click on re-install driver or update driver (whichever your computer states)
- You want to let windows search for the driver so select “yes, this time only”, and “install this software automatically” - it will find it on the internet and download it for you
- Click finish when done and you should be good to go
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For 64 bit operating systems (nearly all modern computers)
If you are running a 64 bit operating system the above steps will not work. 64 bit operating systems already have the necessary drivers. We have changed from a driver that we produced to a standard Windows driver called a “Human Interface Device” or HID. The Castle Link program cannot update the driver on the Castle Link chip on a 64 bit computer.
Additional notes
If it has been MANY years since you have used your Castle Link/Phx Link and you wish to use it with a modern PC, you will need to connect the Castle Link adapter chip to a 32 bit operating system to allow the chip to update to a HID. Most Windows XP and some Windows Vista machines are 32 bit; nearly all Windows 7 machines are 64 bit. A specific version of Castle Link is also needed. Please contact our technical support department if you require this version. We will be happy to send it to you, and let you know how to complete the update process. You may also send your Castle Link/Phx Link to us for a free update. We keep an old XP PC handy for just such occasions.