Customer Support

Let us help! Do you have questions about our products or are experiencing a problem? We're here to help.

Sales Support

Order Support and Tracking

Warranty Claims

Submit a Warranty Request

Non-Warranty Claims

Submit a Non-Warranty Request

Sponsorship

Promote Team Castle

Dealer Application

Sell Castle Creations in your store

Note to customers regarding e-mails:

We welcome your e-mails and we strive to respond to all that we receive as quickly as possible. We have noted that some customers simply do not receive our replies. Please do not assume that we are ignoring you! Many internet service providers employ forms of e-mail SPAM protection that may inadvertently block our replies to you.

We have set up an auto-responder to reply immediately to new messages sent to our technical support team. This e-mail will indicate the estimated time for our personal reply to you. IF YOU DON’T RECEIVE THE AUTO-REPLY, YOU WILL LIKELY NOT RECEIVE THE PERSONAL E-MAIL EITHER. Please call us directly for technical support. We are here to help!